Outage in Revenera System Dashboard

Intermittent issues affecting FlexNet Operations ALM, Cloud Licensing Service, and Reporter in Production (NAM) Environments

Resolved Major
September 02, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments. -FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6) -Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6) -Reporter for FlexNet Operations ALM/LLM We are actively working to resolve the issue and will provide updates as we have more information.
Components affected
Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations Reporter - New Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations ALM End User Portal
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/02/2025 11:38PM

This incident has been resolved.

MONITORING 15 days ago - at 09/02/2025 10:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 15 days ago - at 09/02/2025 10:15PM

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments.

-FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6)
-Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6)
-Reporter for FlexNet Operations ALM/LLM

We are actively working to resolve the issue and will provide updates as we have more information.

Latest Revenera System Dashboard outages

SAP BO Reporter not accessible - 23 days ago
Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM) - about 1 month ago
FlexNet Operations Cloud Licensing Service UAT EU1 is down - about 2 months ago
Usage Intelligence Raw Data Exports Failure - about 2 months ago
FlexNet Operations ALM Reporter Production: Issues running reports - 3 months ago

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