Outage in Revenera System Dashboard

Intermittent issues affecting FlexNet Operations ALM, Cloud Licensing Service, and Reporter in Production (NAM) Environments

Resolved Major

September 02, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments. -FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6) -Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6) -Reporter for FlexNet Operations ALM/LLM We are actively working to resolve the issue and will provide updates as we have more information.

Components affected

Revenera System Dashboard FlexNet Operations Reporter - New Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations ALM End User Portal Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/02/2025 11:38PM

This incident has been resolved.

MONITORING 8 months ago - at 09/02/2025 10:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 09/02/2025 10:15PM

We are experiencing intermittent issues affecting access to the following FlexNet Operations ALM/LLM services in the Production (NAM) environments.

-FlexNet Operations ALM (Production NAM1, NAM2, NAM5, and NAM6)
-Cloud Licensing Service for FlexNet Operations ALM/LLM (Production NAM1, NAM2, NAM5, and NAM6)
-Reporter for FlexNet Operations ALM/LLM

We are actively working to resolve the issue and will provide updates as we have more information.

Latest Revenera System Dashboard outages

Reporter – Scheduled Report Delivery Issue – Manual Generation Required - 6 days ago

Service Disruption – FlexNet Operations Analytics (Production) - 11 days ago

FlexNet Operations Cloud Incorrectly displayed non‑English characters in system‑generated email communications. - 12 days ago

Reporter Data Refresh Delay in FlexNet Operations ALM/LLM Production Environments - 19 days ago

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