Major outage: FlexNet Operations ALM/LLM Cloud Device Activation Service

This incident has been resolved.

We are continuing to monitor for any further issues.

We have completed the remediation and failover process and FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM1, NAM2, NAM3, NAM4, NAM6, and NAM7 is now operational and we are closely monitoring the system. We will continue to monitor this for the next several hours before updating the status of this to resolved.

We are continuing to make progress with the remediation and failover process. We will continue to provide updates and share an ETA for resolution as soon as possible.

We are continuing to make progress with the remediation and failover process. If this continues error free, our expectation is to be able to provide an ETA for resolution within the next 30 minutes.

The FlexNet Operations ALM/LLM Cloud Device Activation Service remains unavailable. This incident is being handled at the highest escalation level—both with our vendor and internally at Revenera. The root cause has been identified; however, the required remediation and failover process is complex and ongoing. We are committed to keeping you informed with updates every 30 minutes.

Thank you for your patience and partnership as we work urgently to restore service. If your teams need to speak directly with a Revenera executive, please contact your customer success or support representative, and we will arrange a connection immediately. We will share an estimated time to resolution as soon as it becomes available.

The FlexNet Operations ALM/LLM Cloud Device Activation Service remains unavailable. This incident is being handled at the highest escalation level—both with our vendor and internally at Revenera. The root cause has been identified; however, the required remediation and failover process is complex and ongoing. We are committed to keeping you informed with updates every 30 minutes.

We are continuing to work with our vendor to resolve the issue.

We remain actively engaged with our cloud vendor to resolve the underlying infrastructure issue as quickly as possible. We will continue to provide updates as new information becomes available.

We continue to work with our cloud vendor to resolve the infrastructure issue as soon as possible. We will provide updates as more information becomes available.

We continue to work with our cloud vendor to resolve the infrastructure issue as soon as possible.

We are continuing to work with our vendor to investigate the issue.
Our teams remain actively engaged and are exploring all potential contributing factors. We will share further updates as soon as more information becomes available.
Thank you for your continued patience and support.

Our teams have identified a potential area of concern that may be contributing to the issue.
We are actively working with our vendor to further investigate and validate this finding. Additional updates will be provided as we learn more.
Thank you for your continued patience and understanding.

At this time the root cause has not yet been identified. We are actively working to diagnose and resolve the issue, and will share further updates as soon as more information becomes available.
Thank you for your patience.

We are currently experiencing issues with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM1, NAM2, NAM3, NAM4, NAM6, and NAM7.
Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
Thank you for your patience.