Outage in Revenera System Dashboard

Performance Degradation in FlexNet Operations ALM/LLM Cloud Device Activation Service

Resolved Major
September 29, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing issues with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM2. Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
Components affected
Revenera System Dashboard FlexNet Operations ALM/LLM Cloud Device Activation Service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/29/2025 04:53PM

Our monitoring confirms that the application is stable and functioning as expected. The incident is now closed.

MONITORING about 1 month ago - at 09/29/2025 03:30PM

A fix has been successfully implemented, and our testing confirms the application is fully operational. We continue to actively monitor performance to ensure ongoing stability.

IDENTIFIED about 1 month ago - at 09/29/2025 02:55PM

We are continuing to test potential remediation for the performance degradation.

IDENTIFIED about 1 month ago - at 09/29/2025 01:58PM

Testing potential remediation for Performance Degradation before applying to PROD NAM 2

IDENTIFIED about 1 month ago - at 09/29/2025 12:49PM

We have identified the cause of the performance degradation. Our teams are working on a fix. We will provide updates as more information becomes available.
Thank you for your patience.

INVESTIGATING about 1 month ago - at 09/29/2025 12:30PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/29/2025 11:34AM

We are currently experiencing issues with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the following Production environments: NAM2.
Our teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
Thank you for your patience.

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