Outage in Revenera System Dashboard

Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM)

Resolved Minor
December 02, 2025 - Started 12 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.
Components affected
Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations ALM End User Portal AWS North America Revenera System Dashboard FlexNet Operations ALM End User Portal Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal AWS North America

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/03/2025 08:36AM

This incident has been resolved.

MONITORING 11 days ago - at 12/03/2025 06:27AM

We will continue to monitor the service to ensure all emails are processed completely and no further issues occur.

MONITORING 12 days ago - at 12/02/2025 08:33PM

A fix has been implemented and emails have resumed processing. We will continue to monitor the service to ensure all emails processed completely and no further issues occur.

INVESTIGATING 12 days ago - at 12/02/2025 07:59PM

We are experiencing an issue preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments.

We are actively working to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

Latest Revenera System Dashboard outages

FlexNet Operations Data Access API Service Unavailable - 18 days ago
Intermittent Issues on FlexNet Operations ALM - 24 days ago
Performance Degradation Affecting List Entitlements Page in the FlexNet Operations ALM Production (NAM2) Environment - about 1 month ago
FlexNet Operations ALM Outage in UAT NAM - about 1 month ago
FlexNet Operations ALM Issue sending email - about 1 month ago

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