Outage in RevenueCat

Offer code pricing is reported with price 0 for Apple transactions

Resolved Minor
December 14, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

We are seeing a number of Apple store transactions that have redeemed an offer code and the price is reported as 0 even when everything is configured correctly.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/15/2023 04:21AM

Apple has fixed the issue on their side, and we have fixed the Apple store transactions that were affected so prices with redeemed offer codes are now being reported accurately.

IDENTIFIED over 1 year ago - at 12/14/2023 10:48PM

Apple is working on the fix. Their change is live in sandbox and they are working on fixing production

IDENTIFIED over 1 year ago - at 12/14/2023 11:48AM

We got confirmation that Apple is aware of the issue

IDENTIFIED over 1 year ago - at 12/14/2023 11:10AM

We have identified that the issue comes from Apple side, we reported the issue to them and we are waiting for them to fix it. Based on our records, it seems that it started on 2023-12-13 around 20:00 PM UTC.

We'll keep the incident open until we hear from them

INVESTIGATING over 1 year ago - at 12/14/2023 10:39AM

We are seeing a number of Apple store transactions that have redeemed an offer code and the price is reported as 0 even when everything is configured correctly.

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