Outage in RevolutionEHR

Scanning integration currently unavailable

Resolved Major

November 04, 2025 - Started 3 months ago - Lasted 3 months
Official incident page

Incident Report

We are aware of an issue impacting the ability to scan directly into RevolutionEHR following a recent Google Chrome security update. Our development team is actively working to update our scanning integration software to restore full functionality as quickly as possible. In the meantime, documents can be scanned outside of RevolutionEHR using your scanner’s software and uploaded manually. We’ll post an update as soon as this issue is resolved.

Components affected

RevolutionEHR Integrated Partners

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/23/2026 11:38PM

The scanning issue has been identified as the result of a security update in Google Chrome. To resolve this, please follow the steps outlined in the knowledge base article linked below:

https://help.revehr.com/hc/en-us/articles/37899845159447-Plugin-Download-Prompt-When-Scanning-Fix

IDENTIFIED 3 months ago - at 11/04/2025 07:09PM

We are aware of an issue impacting the ability to scan directly into RevolutionEHR following a recent Google Chrome security update.

Our development team is actively working to update our scanning integration software to restore full functionality as quickly as possible.

In the meantime, documents can be scanned outside of RevolutionEHR using your scanner’s software and uploaded manually.

We’ll post an update as soon as this issue is resolved.

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