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Outage in RevOps

Elevated Error Rates with PDF Generation

Resolved Minor
April 26, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing elevated error rates with PDF generation and are investigating root cause.
Components affected
RevOps Console

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/26/2024 09:13PM

The PDF generation service has been restored and is operating normally.

MONITORING almost 2 years ago - at 04/26/2024 08:45PM

Service capacity has been increased and processing times are returning to normal. We are continuing to monitor the service.

IDENTIFIED almost 2 years ago - at 04/26/2024 07:59PM

We have narrowed down the issue to an upstream PDF processing provider and are working with the vendor to increase service capacity.

INVESTIGATING almost 2 years ago - at 04/26/2024 07:32PM

We are seeing elevated error rates with PDF generation and are investigating root cause.

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