Outage in Reward Gateway
Issues with Checkout
Resolved MajorIncident Report
Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/29/2026 05:08PM
We believe the underlying issue is resolved, but will continue to monitor the issue throughout the coming hours.
IDENTIFIED
2 days ago - at 05/29/2026 04:46PM
Excessive load on the post-checkout page is currently causing degraded database performance on the platform. As an immediate countermeasure we have disabled checkout whilst a mitigation is rolled out.
Latest Reward Gateway outages
Possible site issues - 5 days ago
Possible site issues - about 1 month ago
Android App issues - about 2 years ago
Delays in our Slack app - over 3 years ago
Investigating issues with displaying catalog items on mobile - over 3 years ago
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