Our platform is now back online.

Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.

Our platform is now back online, although some services remain unavailable. Our teams are actively working to restore these services. Further updates will follow.

Great news! We are coming back.
Our thorough internal investigation has now concluded, we are pleased to start reinstating
access to the platform. We are aiming for this to begin from 12:00 GMT on Friday 6
November.

We have made progress towards restoring our services. Our teams are continuing to work through the evening on restoration. Further updates will follow tomorrow morning.

Our teams are making good progress on this incident and further information will be posted this afternoon.

Our teams are making progress towards service resumption. We will provide further updates tomorrow morning. We apologise for the inconvenience caused and thank you for your patience.

As a precautionary measure, we have temporarily taken the platform offline (inc. Select) while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.

Our teams are continuing to work on coordinated efforts to return the platform to service. Further updates will follow later today.

We are continuing to investigate this issue.

Our teams continue to investigate the issues associated with this outage. Further updates will follow tomorrow morning.

As a precautionary measure, we have temporarily taken the platform offline while our teams investigate a potential issue. We will restore the service once our investigations have progressed sufficiently and we are satisfied that it is appropriate to do so. Our teams are actively assessing the situation and we will keep our customers informed of any relevant developments. We apologise for the inconvenience caused and thank you for your patience and understanding.

The Reward Gateway platform is currently down.
Incident teams are currently mobilised and working to restore service as soon as possible.

More updates to follow