Outage in Reward Gateway
Password Reset Issue
Resolved MinorIncident Report
We're aware that some users attempting to reset their password are unable to complete the process. Our team is investigating and working to resolve this with high priority. We'll post updates here as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/21/2026 08:15AM
This incident has been resolved. Password reset is now working as expected.
MONITORING
8 days ago - at 08/20/2026 03:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 08/20/2026 10:40AM
We've identified the root cause of the password reset issue and are actively working on a fix. We appreciate your patience and will post another update soon.
INVESTIGATING
8 days ago - at 08/20/2026 08:58AM
We're aware that some users attempting to reset their password are unable to complete the process. Our team is investigating and working to resolve this with high priority. We'll post updates here as we learn more.
Latest Reward Gateway outages
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Possible site issues - 4 months ago
Android App issues - over 2 years ago
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