Outage in Reward Gateway
Membership File Uploads - Service Outage
Resolved MinorIncident Report
Dear Customers,
At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.
Our Engineering team is investigating with the highest priority.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/10/2026 06:49AM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/09/2026 04:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/09/2026 09:27AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/05/2026 12:29PM
Dear Customers,
At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.
Our Engineering team is investigating with the highest priority.
Latest Reward Gateway outages
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Delays in our Slack app - over 3 years ago
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