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Outage in Reward Gateway

Membership File Uploads - Service Outage

Minor
June 05, 2026 - Started 2 days ago
Official incident page

Incident Report

Dear Customers, At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected. Our Engineering team is investigating with the highest priority.

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INVESTIGATING 2 days ago - at 06/05/2026 12:29PM

Dear Customers,

At the moment, we are experiencing an outage related to Membership File Uploads. Clients may encounter that large uploads (manual or done via provisioning integration) are getting cancelled. Smaller file uploads (up to 10k rows) should not be affected.

Our Engineering team is investigating with the highest priority.

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