Outage in Rhombus
Thumbnail Availability
Resolved Minor
May 01, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Rhombus experienced a camera thumbnail availability issue where some customers saw "IMAGE NOT AVAILABLE" messages instead of thumbnails due to problems with their external storage provider. The storage provider applied fixes after 1.9 hours, and camera thumbnails began returning for affected customers. The incident was resolved with continued monitoring to ensure full recovery.
We have identified an issue affecting camera thumbnails for some customers. Impacted users may see an “IMAGE NOT AVAILABLE” message instead of thumbnails. We are in communication with our external storage provider, who is aware of the issue and actively working to resolve it.
We will provide updates here as more information becomes available.
We will provide updates here as more information becomes available.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
4 days ago - at 05/01/2026 04:18PM
We have identified an issue affecting camera thumbnails for some customers. Impacted users may see an “IMAGE NOT AVAILABLE” message instead of thumbnails. We are in communication with our external storage provider, who is aware of the issue and actively working to resolve it.
We will provide updates here as more information becomes available.
4 days ago - at 05/01/2026 05:26PM
Our external storage provider has applied fixes, and we are beginning to see camera thumbnails return for affected customers. We are continuing to monitor recovery and will provide another update once we confirm the issue is fully resolved.
Latest Rhombus outages
Sensors show as offline in console - 10 months ago
Delayed Alerts/Notifications - about 1 year ago
Delayed Alerts/Notifications - about 1 year ago
Camera Connectivity Problems - over 1 year ago
Delayed Alerts/Notifications - over 1 year ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
