Rhombus experienced a camera thumbnail availability issue where some customers saw "IMAGE NOT AVAILABLE" messages instead of thumbnails due to problems with their external storage provider. The storage provider applied fixes after 1.9 hours, and camera thumbnails began returning for affected customers. The incident was resolved with continued monitoring to ensure full recovery.
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We have identified an issue affecting camera thumbnails for some customers. Impacted users may see an “IMAGE NOT AVAILABLE” message instead of thumbnails. We are in communication with our external storage provider, who is aware of the issue and actively working to resolve it.
We will provide updates here as more information becomes available.
Our external storage provider has applied fixes, and we are beginning to see camera thumbnails return for affected customers. We are continuing to monitor recovery and will provide another update once we confirm the issue is fully resolved.
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