Outage in Rhombus
Degraded API Performance
Resolved Minor
May 18, 2026 - Started 22 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
The Rhombus platform experienced degraded API performance for approximately 4 days due to a surge in API usage that overwhelmed the system. The incident affected API services across the platform, causing widespread service degradation. The engineering team implemented fixes overnight and restored normal platform performance, with continued monitoring to ensure stability.
We have identified and are working on a resolution for an issue causing degraded API performance.
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Latest Updates ( sorted recent to last )
22 days ago - at 05/18/2026 04:17PM
We have identified and are working on a resolution for an issue causing degraded API performance.
21 days ago - at 05/18/2026 09:09PM
We are continuing to work on a fix for the issue causing degraded API performance across the platform
21 days ago - at 05/18/2026 09:39PM
We experienced a surge in API usage this morning that caused service degradation. We’ve restored several services and are aiming to have all services restored fully by end of day. This currently has the full attention of our engineering team. We apologize for the inconvenience and appreciate the patience as we restore everything to 100% health.
21 days ago - at 05/19/2026 02:55AM
We have implemented fixes related to the degraded API performance and are currently monitoring the platform for continued stability. At this time, we are seeing positive signs of recovery and will continue to provide updates as we evaluate overall impact.
21 days ago - at 05/19/2026 02:15PM
Platform performance has returned to normal following fixes implemented overnight, and impacted systems have recovered. We will continue to closely monitor systems throughout the day to ensure ongoing stability. A more detailed root cause analysis will be provided later today.
Latest Rhombus outages
Thumbnail Availability - about 1 month ago
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Delayed Alerts/Notifications - over 1 year ago
Delayed Alerts/Notifications - over 1 year ago
Camera Connectivity Problems - over 1 year ago
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