Outage in Riege Software

Performance degradation at German Customs

Resolved Minor

March 03, 2026 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

Incident Report

German Customs has reported performance degradation. Affected procedures: Einfuhr Message from German Customs: ******* derzeit kommt es im IT- Verfahren ATLAS Einfuhr zu Verzögerungen im Nachrichtenverkehr mit folgenden Dienststellen: 2656 2702 3452 4005 4051 4053 4055 4081 4083 4085 4086 4101 4102 4103 4203 4204 4205 4206 4208 4209 4501 4851 5904 7401 8104 8356 9404 9556 9651 9657 9680 Die Masterticketnummer lautet: INC000007247238.

Components affected

Riege Software 🇩🇪 Germany

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 03/03/2026 03:21PM

This incident has been resolved.

IDENTIFIED about 5 hours ago - at 03/03/2026 02:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 03/03/2026 01:46PM

German Customs has reported performance degradation.
Affected procedures: Einfuhr
Message from German Customs:
*******
derzeit kommt es im IT- Verfahren ATLAS Einfuhr zu Verzögerungen im Nachrichtenverkehr mit folgenden Dienststellen:

2656
2702
3452
4005
4051
4053
4055
4081
4083
4085
4086
4101
4102
4103
4203
4204
4205
4206
4208
4209
4501
4851
5904
7401
8104
8356
9404
9556
9651
9657
9680

Die Masterticketnummer lautet: INC000007247238.

Latest Riege Software outages

Issues with Scope - about 7 hours ago

In e-dec bestehen derzeit Probleme im Zusammenhang mit dem Ablauf der Interventionszeit / There are currently issues in e-dec related to the expiration of the intervention period. - 7 days ago

Communication issues - 20 days ago

ZOLL PASSAR Ausfuhr & Durchfuhr – reduzierte Performance / Customs PASSAR Export & Transit – Reduced Performance - 25 days ago

Issues with Scope - 27 days ago

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