Outage in Riege Software
NL Customs - DMS Digital file / DMS Digitaal dossier
Major
May 20, 2026 - Started about 6 hours ago
Official incident page
Official incident page
Incident Report
EN
Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible.
NL
Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.
Components affected
Riege Software 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 5 hours ago - at 05/20/2026 08:27AM
EN:
If your declaration requires urgent handling, please contact:
Douane Aangifte Behandeling
Phone: 0800-0143, option 1
NL:
Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met:
Douane Aangifte Behandeling
Telefoon: 0800-0143, optie 1
INVESTIGATING
about 6 hours ago - at 05/20/2026 07:42AM
EN
Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible.
NL
Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.
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