Outage in Riege Software

Delays in communication with NL Customs

Resolved Major

September 26, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS. https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

Components affected

Riege Software 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/26/2026 10:58AM

This incident has been resolved.

MONITORING 1 day ago - at 09/26/2026 10:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 09/26/2026 09:46AM

There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.

INVESTIGATING 1 day ago - at 09/26/2026 09:06AM

Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.

https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

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