Outage in Riege Software
Delays in communication with NL Customs and NVWA
Minor
October 01, 2026 - Started 6 days ago
Official incident page
Official incident page
Incident Report
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
Components affected
Riege Software 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>) Riege Software 🇳🇱 NVWA & PDTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 10/07/2026 07:59AM
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
MONITORING
5 days ago - at 10/02/2026 03:34PM
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
MONITORING
6 days ago - at 10/01/2026 12:44PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 10/01/2026 12:05PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 10/01/2026 11:25AM
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
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