Outage in Rightworks OneSpace

Unable to Login After Password Reset

Resolved Major

December 31, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward. Our team has confirmed the issue and is working to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience.

Components affected

Rightworks OneSpace AppHub Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/01/2026 02:13AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/01/2026 01:17AM

A fix has been implemented and we are monitoring the results.

All users can now reset their passwords as usual. However, if you attempted a password reset during today's incident, you must reset your password again. Please note that you cannot reuse the password you set earlier today.

INVESTIGATING about 2 months ago - at 12/31/2025 10:34PM

We are currently investigating an issue where users are unable to reset their passwords in AppHub. While password resets appear successful and allow login to AppHub, some users are unable to access Remote Desktop afterward.

Our team has confirmed the issue and is working to resolve it.

We will provide updates as soon as more information becomes available. Thank you for your patience.

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