Outage in Rightworks OneSpace
Transaction Pro XML Parsing Error
Resolved MajorIncident Report
We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers.
Further updates/information will be posted here as we have them.
Components affected
Rightworks OneSpace Transaction Pro for QuickBooks DesktopNeed to monitor Rightworks OneSpace outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/12/2026 07:19PM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/09/2026 01:44PM
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing.
The recommended actions are to first run a QuickBooks Desktop update to restore the file.
If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop.
For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848)
We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates.
We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
IDENTIFIED
about 1 month ago - at 01/08/2026 09:22PM
Our engineers have identified that this issue is not related to TPro. The issue appears to involve a file used by QuickBooks Desktop that may have become corrupted or missing.
The recommended actions are to first run a QuickBooks Desktop update to restore the file.
If updating does not resolve the issue, perform an uninstall and reinstall of QuickBooks Desktop.
For assistance with these steps, please reach out to Intuit's support team at 800-4INTUIT (800-446-8848)
We believe that a QuickBooks update caused the file issue, and a subsequent fix was released that simply needs to be installed. Affected users may be those caught between these two updates.
We continue to work with Intuit’s development team and are awaiting their response. Updates will be posted here as soon as we have more information.
INVESTIGATING
about 1 month ago - at 01/07/2026 01:19PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 01/06/2026 07:06PM
We are currently investigating reports of an XML parsing error that occurs shortly after launching Transaction Pro when it is integrated with QuickBooks Desktop 2023 (64-bit). The issue appears limited to non-hosted customers.
Further updates/information will be posted here as we have them.
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