Outage in RingCentral

A portion of customers in North America may be experiencing inbound calling issues due to an underlying carrier.

Resolved Minor
June 04, 2024 - Started 25 days ago - Lasted about 6 hours

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Outage Details

 RingCentral Operations teams are investigating the issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Calling - Inbound RingCentral EMEA RingCentral Calling - Inbound RingCentral Americas
Latest Updates ( sorted recent to last )
UPDATE 24 days ago - at 06/05/2024 01:42AM

RingCentral Operations teams have confirmed that the underlying carrier has performed a fix and are seeing inbound & outbound calling return to expected levels. This issue is now resolved. If you are stil experiencing this issue, please reach out to customer care.

UPDATE 25 days ago - at 06/04/2024 10:36PM

RingCentral Operations teams are staying in contact with the underlying carrier while they continue to investigate the issue. The next update will be provided in 4 hours, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE 25 days ago - at 06/04/2024 07:32PM

 RingCentral Operations teams are investigating the issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

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