Outage in RingCentral

A portion of customers in Brazil may be unable to make outbound calls to other numbers in the country due to an underlying carrier issue.

Resolved Minor
January 27, 2025 - Started 9 days ago - Lasted about 7 hours

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Outage Details

A portion of customers in Brazil may be unable to make outbound calls to other numbers in the country due to an underlying carrier issue. RingCentral Operations teams are investigating the issue and will provide updates as they become available.
Components affected
RingCentral Americas RingCentral Calling - Outbound
Latest Updates ( sorted recent to last )
UPDATE 9 days ago - at 01/27/2025 06:34PM

RingCentral Operations teams have confirmed that the underlying carrier has taken steps to mitigate the issue that caused outbound calling issues for customers in Brazil. Teams are monitoring for stability and will provide updates as they become available.

UPDATE 9 days ago - at 01/27/2025 05:36PM

A portion of customers in Brazil may be unable to make outbound calls to other numbers in the country due to an underlying carrier issue. RingCentral Operations teams are working with the underlying carrier to resolve the issue and will provide updates as they become available.

UPDATE 9 days ago - at 01/27/2025 04:25PM

RingCentral Operations teams are continuing to work with an underlying carrier to mitigate the outbound calling issue. Updates will be provided as they become available.

UPDATE 9 days ago - at 01/27/2025 12:58PM

A portion of customers in Brazil may be unable to make outbound calls to other numbers in the country due to an underlying carrier issue. RingCentral Operations teams are investigating the issue and will provide updates as they become available.

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