Outage in RingCentral
A portion of customers may be experiencing SMS messages being routed to the wrong number.
Resolved Minor
September 25, 2026 - Started 5 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident affected RingCentral's SMS service in the Americas, where inbound and outbound messages were being routed to incorrect numbers. The issue lasted approximately 2.2 hours while Operations teams investigated. No resolution details were provided within the update window, and affected customers were directed to contact customer care.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 09/25/2026 04:56PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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