Outage in RingCentral
A portion of Contact Center customers may be experiencing issues with inbound calls.
Resolved Minor
September 24, 2026 - Started about 16 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the EMEA region experienced disruptions with inbound calls lasting approximately 1.8 hours. Mitigation steps were applied that restored service for a portion of affected traffic, though some traffic remained impacted at the time of the latest update. The incident was classified as minor, with the Contact Center team continuing to investigate and monitor the situation.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 09/24/2026 02:32PM
RingCentral Contact Center teams are continuing to investigate the issue. Teams have taken mitigation steps to restore service for a portion of traffic, while some other traffic remains to be impacted. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 16 hours ago - at 09/24/2026 01:38PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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