Outage in RingCentral
A portion of customers in Canada may be experiencing delayed or failed SMS message delivery when sending to a specific wireless carrier due to an underlying carrier issue.
Resolved Minor
November 03, 2026 - Started 1 day ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
A subset of RingCentral customers in Canada experienced delayed or failed SMS message delivery — both inbound and outbound — due to an issue with an underlying wireless carrier. The incident lasted approximately 6 hours, with the carrier actively investigating throughout. No resolution was confirmed within the incident window, with updates deferred to the following morning pending further carrier findings.
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 11/03/2026 11:32AM
The underlying carrier is continuing to investigate the issue. The next update will be submitted in the morning of November the 4th or when a significant change in status occurs.
UPDATE
1 day ago - at 11/03/2026 07:58AM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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