Outage in RingCentral
A portion of Contact Center customers with numbers in Europe may be experiencing call routing failures
Resolved Minor
October 19, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A subset of RingCentral Contact Center customers in the EMEA region experienced call routing failures lasting approximately 3.2 hours. The issue disrupted inbound call handling for affected European numbers. The Contact Center team identified a fix and began mitigation actions to restore normal routing.
A portion of RingCentral Contact Center customers may be experiencing call routing failures.RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 10/19/2026 12:31PM
RingCentral Contact Center teams have identified a fix and are performing mitigation actions. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
1 day ago - at 10/19/2026 10:31AM
A portion of Contact Center customers may be experiencing call routing failures. Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
UPDATE
1 day ago - at 10/19/2026 10:29AM
A portion of RingCentral Contact Center customers may be experiencing call routing failures.RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
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