Outage in RingCentral
A portion of RingCX customers may be experiencing an issue where calls are not routing to agents as expected.
Resolved Minor
October 16, 2026 - Started 3 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
A subset of RingCX customers in the Americas and APAC regions experienced call routing failures where calls were not being delivered to agents as expected, lasting approximately 64 hours. RingCentral identified the root cause and deployed corrective actions, observing service improvements shortly after. The team continued monitoring for stability following remediation.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 10/17/2026 02:15AM
RingCentral Operations teams are continuing to monitor service stability following remediation activities. The next update will be provided in the morning of October 19th, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 10/17/2026 01:38AM
RingCentral Operations teams have implemented corrective actions to restore service and are observing improvements. We are monitoring for stability, and the next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 10/17/2026 12:54AM
RingCentral Operations teams have identified the potential cause of the issue and are currently working to deploy corrective actions to restore services. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
3 days ago - at 10/17/2026 12:52AM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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