Outage in RingCentral
A portion of RingCX customers may be experiencing audio quality issues on inbound calls.
Resolved Minor
October 14, 2026 - Started 6 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A subset of RingCX customers in the Americas experienced audio quality issues on inbound calls for approximately 1.7 hours. Operations teams identified the root cause and applied corrective actions to restore service. Mitigation steps were taken and service restoration was confirmed through end-user feedback, with teams continuing to monitor for stability.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 10/14/2026 05:25PM
RingCentral Operations teams have taken steps to mitigate the issue and are now confirming restoration of service through end-user feedback. Teams will continue to monitor for stability and the next update will be sent when more information becomes available.
UPDATE
6 days ago - at 10/14/2026 04:48PM
RingCentral Operations teams have identified the cause of the issue and are performing corrective actions to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 days ago - at 10/14/2026 04:45PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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