Outage in RingCentral

A portion of Contact Center customers may be experiencing digital interactions being stuck in queue.

Resolved Minor

October 14, 2026 - Started about 2 hours ago - Lasted about 1 hour

Incident Report

Summary AI Generated

A portion of RingCentral Contact Center customers in the Americas experienced digital interactions becoming stuck in queue for approximately 1.1 hours. The issue affected Contact Center digital channel routing. RingCentral deployed a fix and confirmed service improvements, with teams continuing to monitor for stability.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )

UPDATE about 1 hour ago - at 10/14/2026 03:47PM

RingCentral Contact Center teams have deployed a fix and are seeing improvements to services. Teams will monitor for stability and will provide an update in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 hours ago - at 10/14/2026 02:52PM

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