Outage in RingCentral
A portion of Contact Center customers may be experiencing calls not routing to available agents.
Resolved Minor
October 09, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
RingCentral Contact Center in the Americas experienced a routing failure lasting approximately 4.4 hours, during which calls were not being properly directed to available agents. The engineering team identified the root cause, applied corrective actions that partially mitigated the issue, and subsequently implemented a full remediation that restored service. Teams continued monitoring for stability following the fix.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 10/09/2026 08:33PM
RingCentral Contact Center teams are actively monitoring service stability and continuing to verify successful call handling following remediation activities. The next update will be provided in the morning of October 12th, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 days ago - at 10/09/2026 08:06PM
RingCentral Contact Center teams have implemented corrective actions to restore service and are observing improvements. We are monitoring for stability, and the next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 days ago - at 10/09/2026 07:33PM
RingCentral Contact Center teams have identified the cause of the issue and performed corrective actions to partially mitigate impact. Additional investigations are ongoing to determine the necessary steps to fully resolve the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
5 days ago - at 10/09/2026 05:50PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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