Outage in RingCentral
A portion of Contact Center customers may be experiencing intermittent call handling issues, including calls not reaching available agents and one-way or missing audio.
Resolved Minor
October 01, 2026 - Started about 5 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
RingCentral Contact Center in the APAC region experienced intermittent call handling issues over approximately 2.7 hours, including calls failing to reach available agents and one-way or missing audio. Teams applied remediation activities and monitored stability before confirming all remaining call routing issues were fully resolved.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 10/02/2026 03:04AM
RingCentral Contact Center teams have confirmed that the remaining call routing issues have been fixed. If you're still experiencing this issue, please reach out to customer care.
UPDATE
about 3 hours ago - at 10/02/2026 02:00AM
RingCentral Contact Center teams will continue investigating remaining call routing issues and applying further fixes following recent service improvements. The next update will be provided in the morning of October 2nd, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 4 hours ago - at 10/02/2026 01:27AM
RingCentral Contact Center teams are investigating remaining call routing issues and applying further fixes following recent service improvements. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 4 hours ago - at 10/02/2026 12:35AM
RingCentral Contact Center teams are actively monitoring service stability and verifying successful call handling following remediation activities. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 5 hours ago - at 10/02/2026 12:27AM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
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