Outage in RingCentral
A portion of customers may be experiencing delayed or failed SMS messages when sending to a specific mobile carrier due to an underlying carrier issue.
Resolved Minor
November 12, 2026 - Started 2 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
**RingCentral SMS Incident Summary** A minor incident lasting approximately 6 hours affected outbound SMS delivery in the Americas, where messages to a specific mobile carrier were delayed or failing. The root cause was traced to an underlying carrier issue, with that carrier leading the investigation throughout the incident. No resolution was confirmed within the update window, with follow-up communications deferred to the following morning.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 11/12/2026 02:21AM
The underlying carrier is continuing to investigate the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided on the morning of November 12th, or when a significant change in status occurs.
UPDATE
2 days ago - at 11/12/2026 12:41AM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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