Outage in RingCentral
A portion of customers with numbers in Canada may be experiencing an inability to receive inbound calls and faxes due to an underlying carrier issue.
Resolved Minor
November 02, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A subset of RingCentral customers with Canadian numbers were unable to receive inbound calls and faxes for approximately 3 hours due to an underlying carrier issue. The problem affected inbound calling and faxing across the Americas region. The carrier implemented mitigating actions and reported service improvements, with teams continuing to monitor for stability.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 11/02/2026 08:31PM
The underlying carrier has performed mitigating actions and are seeing improvements to service at this time. Teams will monitor for stability and will provide an update in 2 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
2 days ago - at 11/02/2026 08:09PM
The underlying carrier is working on mitigation steps for the calling and faxing issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 2 hours or when a significant change in status occurs.
UPDATE
2 days ago - at 11/02/2026 06:51PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
2 days ago - at 11/02/2026 06:04PM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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