Outage in RingCentral

A portion of customers in Canada may experience a fast busy tone when receiving inbound calls

Resolved Minor

October 23, 2026 - Started 5 days ago - Lasted about 15 hours

Incident Report

Summary AI Generated

A subset of RingCentral customers in Canada experienced a fast busy tone when receiving inbound calls, affecting inbound calling and fax services in the Americas region for over 15 hours. The issue originated with an underlying carrier, which eventually identified the root cause and began corrective actions to restore service. RingCentral Operations teams coordinated with the carrier throughout the incident to drive resolution.

A Portion of RingCentral Customers in Canada may experience a fast busy tone when receiving inbound calls. RingCentral Operations teams are working with the underlying carrier. If you are experiencing this issue, please reach out to Customer Care.

Components affected

RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )

UPDATE 5 days ago - at 10/23/2026 07:28PM

The underlying carrier has identified the issue and is working to perform corrective actions to restore services. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 5 days ago - at 10/23/2026 04:22PM

The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 5 days ago - at 10/23/2026 11:39AM

A Portion of RingCentral Customers in Canada may be experiencing a fast busy tone. RingCentral Operations teams are working with the underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to Customer Care.

UPDATE 5 days ago - at 10/23/2026 11:36AM

A Portion of RingCentral Customers in Canada may be experiencing a fast busy tone. RingCentral Operations teams are working with the underlying carrier to resolve this issue.D If you are experiencing this issue, please reach out to Customer Care.

UPDATE 5 days ago - at 10/23/2026 07:08AM

A Portion of RingCentral Customers in Canada may be experiencing a fast busy tone. RingCentral Operations teams are working with the underlying carrier. If you are experiencing this issue, please reach out to Customer Care.

UPDATE 5 days ago - at 10/23/2026 07:03AM

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