Outage in RingCentral
A portion of Contact Center customers may be experiencing dead air after selecting certain Interactive Voice Response (IVR) menu options.
Resolved Minor
October 06, 2026 - Started about 18 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced dead air when selecting certain IVR menu options, lasting approximately 2.2 hours. The issue was addressed through routing changes that redirected affected call traffic, followed by expanded routing mitigations. Teams are monitoring service stability and validating call recovery across all traffic paths.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 17 hours ago - at 10/06/2026 11:49PM
RingCentral Contact Center teams are monitoring service stability and validating call recovery across all traffic paths following expanded routing mitigations. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 17 hours ago - at 10/06/2026 10:57PM
RingCentral Contact Center teams are currently validating customer traffic recovery and monitoring service stability following a routing change to redirect affected call traffic. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 18 hours ago - at 10/06/2026 10:15PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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