Outage in RIPE NCC

Issue creating support tickets

Resolved Minor

October 20, 2025 - Started 5 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are experiencing issues when users attempt to create support tickets. We are investigating and will update this announcement once we know more. If you need to reach out to the RIPE NCC, please use the live chat feature on ripe.net and the LIR Portal.

Components affected

RIPE NCC Email to/from the RIPE NCC LIR (Member) Portal

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/21/2025 06:40AM

The issue caused by an outage at one of our external vendors has now been resolved. During the incident, some users who attempted to contact the RIPE NCC may not have received a confirmation email or ticket number.

If you contacted us on Monday, 20 October and did not receive a confirmation email with a ticket number, please reach out to us again to ensure your request is properly registered.

INVESTIGATING 5 months ago - at 10/20/2025 09:45AM

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