On July 27, non-critical asynchronous tasks in the Rippling App were intentionally paused from 9:30 AM to 3:30 PM PT as a mitigation measure for a prior incident, resulting in stale data across various services such as group membership. The task backlog continued processing after jobs were re-enabled, with full resolution confirmed the following day on July 28. The incident lasted approximately 2.9 hours of active disruption.
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This incident has been resolved.
To mitigate a previous incident, non-critical asynchronous tasks were paused on Monday, July 27 at 9:30a PT and re-enabled around 3:30p PT. We are still working through the task backlog, and some things across Rippling - like group membership - will be stale until the remaining jobs catch up.
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