Outage in Rippling
Email Delivery Delays to Microsoft Inboxes
Resolved MajorIncident Report
Summary AI Generated
**Summary:** A global Microsoft Outlook outage caused email delivery delays for Rippling users sending to Microsoft inboxes, with emails being deferred rather than delivered. The issue, also tracked by email provider Twilio, lasted approximately 3.7 hours. Deliverability improved as the Outlook outage resolved, with email deferral rates returning to normal baseline levels by resolution.
Emails to Microsoft Inboxes are being deferred due to the global outage of MS Outlook. Twilio has also published an incident- https://status.twilio.com/incidents/7h6p6ss3xrnm
We are investigating the impact.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 11/13/2026 05:07PM
Observing that the email delivery deflections are at standard baseline since past 1 hour.
MONITORING
about 12 hours ago - at 11/13/2026 04:39PM
Seeing improvements in the deliverability of emails to Outlook. In the last one hour, not seeing any deferred emails due to Outlook outage.
INVESTIGATING
about 15 hours ago - at 11/13/2026 01:28PM
Emails to Microsoft Inboxes are being deferred due to the global outage of MS Outlook. Twilio has also published an incident- https://status.twilio.com/incidents/7h6p6ss3xrnm
We are investigating the impact.
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