Outage in Riskified
Outbound Reset Password Email Delivery Degradation
Resolved MinorIncident Report
Summary AI Generated
Riskified experienced a 54-minute outage affecting reset password email delivery to certain receiving domains due to DNS and email authentication record issues. The team worked with DNS and email service providers to correct the configuration problems. The issue was resolved and outbound emails are now being delivered normally.
We are currently investigating an issue affecting reset password email delivery to some recipients. The impact appears to be limited to certain receiving domains and does not affect all outbound email.
Our team is working with the relevant DNS and email service providers to validate and update the required authentication records. We will share another update once the configuration is corrected or we have additional findings.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/01/2026 02:02PM
The email delivery issue has been resolved. We have confirmed that outbound emails are now being delivered as expected.
If you continue to experience any issues, please contact our Support team.
INVESTIGATING
4 days ago - at 05/01/2026 01:09PM
We are currently investigating an issue affecting reset password email delivery to some recipients. The impact appears to be limited to certain receiving domains and does not affect all outbound email.
Our team is working with the relevant DNS and email service providers to validate and update the required authentication records. We will share another update once the configuration is corrected or we have additional findings.
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