Outage in RiskLens
Platform Outage
Resolved Minor
March 02, 2022 - Started about 4 years ago
Official incident page
Official incident page
Incident Report
We have identified an issue in our production environment with a certificate configuration that is causing the RiskLens Platform to be unavailable. We are actively working the issue and will post here once an ETA for resolution is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 03/03/2022 09:39PM
This incident has been resolved.
MONITORING
about 4 years ago - at 03/03/2022 08:24AM
ppp.risklens.com and v3.risklens.com have been restored. DNS propagation may take 10 minutes for the changes to resolve. We will continue to monitor the situation.
IDENTIFIED
about 4 years ago - at 03/03/2022 08:05AM
Service has been restored on https://v3.risklens.com, we are working on https://app.risklens.com still.
IDENTIFIED
about 4 years ago - at 03/03/2022 06:23AM
The issue has been escalated to our cloud provider to assist in resolving the issue. Our WAF is not reflecting the certificate properly and this is the last issue to be resolved.
IDENTIFIED
about 4 years ago - at 03/03/2022 02:04AM
Certificates are being installed and service will be restored shortly.
IDENTIFIED
about 4 years ago - at 03/03/2022 01:07AM
The certificate issue should be resolved within the next 30 minutes.
IDENTIFIED
about 4 years ago - at 03/03/2022 12:31AM
We have identified an issue in our production environment with a certificate configuration that is causing the RiskLens Platform to be unavailable. We are actively working the issue and will post here once an ETA for resolution is available.
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