Outage in Risotto

Risotto outage

Resolved Major
November 18, 2025 - Started 30 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing downtime related to a global outage of Cloudflare's DNS (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). This is impacting both the Risotto Dashboard and Agent. We will provide updates as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 11/19/2025 12:29AM

This incident has been resolved.

MONITORING 30 days ago - at 11/18/2025 10:22PM

We are continuing to monitor for any further issues.

MONITORING 30 days ago - at 11/18/2025 07:52PM

We continue to investigate Agent unresponsiveness for customers using the Slack Marketplace Risotto app. Next update within the hour.

MONITORING 30 days ago - at 11/18/2025 06:34PM

We are investigating missing Agent responses related to the Slack Marketplace Risotto app. Custom Slack apps are operational.

MONITORING 30 days ago - at 11/18/2025 06:25PM

Dashboard operations have been restored. Some users may still be experiencing some degraded performance with the Agent and we are investigating.

MONITORING 30 days ago - at 11/18/2025 05:11PM

We continue to monitor the partial regional service impacts to both the Dashboard and Agent. Users may encounter errors loading some Dashboard pages, and the Agent may be responding and immediately escalating tickets. We're very sorry for the inconvenience and the team is actively investigating alternatives for both inference and asset hosting. Next update within 1 hour.

MONITORING 30 days ago - at 11/18/2025 03:36PM

We are seeing partial, regional recovery on both the Dashboard and Agent and continuing to monitor the situation.

MONITORING 30 days ago - at 11/18/2025 03:06PM

Risotto Agent functionality is currently down due to an ongoing OpenAI issue, likely related to the Cloudflare outage. We understand this is disruptive, and we appreciate your patience as we work to resolve it. Our engineers are actively implementing a fix.

MONITORING 30 days ago - at 11/18/2025 02:41PM

We are continuing to monitor for any further issues.

MONITORING 30 days ago - at 11/18/2025 02:39PM

We are starting to see some recovery and traffic on both the Dashboard and Agent and are monitoring.

INVESTIGATING 30 days ago - at 11/18/2025 02:24PM

We are continuing to investigate this issue.

INVESTIGATING 30 days ago - at 11/18/2025 02:24PM

We are experiencing downtime related to a global outage of Cloudflare's DNS (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). This is impacting both the Risotto Dashboard and Agent.

We will provide updates as we have more information.

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