Risotto outage

This incident has been resolved.

We are continuing to monitor for any further issues.

We continue to investigate Agent unresponsiveness for customers using the Slack Marketplace Risotto app. Next update within the hour.

We are investigating missing Agent responses related to the Slack Marketplace Risotto app. Custom Slack apps are operational.

Dashboard operations have been restored. Some users may still be experiencing some degraded performance with the Agent and we are investigating.

We continue to monitor the partial regional service impacts to both the Dashboard and Agent. Users may encounter errors loading some Dashboard pages, and the Agent may be responding and immediately escalating tickets. We're very sorry for the inconvenience and the team is actively investigating alternatives for both inference and asset hosting. Next update within 1 hour.

We are seeing partial, regional recovery on both the Dashboard and Agent and continuing to monitor the situation.

Risotto Agent functionality is currently down due to an ongoing OpenAI issue, likely related to the Cloudflare outage. We understand this is disruptive, and we appreciate your patience as we work to resolve it. Our engineers are actively implementing a fix.

We are continuing to monitor for any further issues.

We are starting to see some recovery and traffic on both the Dashboard and Agent and are monitoring.

We are continuing to investigate this issue.

We are experiencing downtime related to a global outage of Cloudflare's DNS (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). This is impacting both the Risotto Dashboard and Agent.

We will provide updates as we have more information.