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Outage in Risotto

Risotto creating duplicate tickets for Slack requests

Resolved Minor
January 13, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

An issue with how we process Slack messages has been identified and a fix is being implemented.
Components affected
Risotto Slackbot

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/13/2026 09:01PM

This incident has been resolved.

MONITORING about 1 month ago - at 01/13/2026 08:04PM

We have deployed a fix for the issue and are actively monitoring the system to ensure everything is operating normally.

IDENTIFIED about 1 month ago - at 01/13/2026 07:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 01/13/2026 07:43PM

An issue with how we process Slack messages has been identified and a fix is being implemented.

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