Outage in Risotto
Agent is escalating immediately without providing any support
Resolved MajorIncident Report
We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/15/2026 05:15PM
This incident has been resolved.
INVESTIGATING
3 months ago - at 01/15/2026 05:07PM
We are currently investigating an issue reaching our LLM provider to support Agent functionality. Ticket management and Dashboard operations should continue to work, however automated responses are down.
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