Transit/ISP Investigation

Ok Tuesday 09/18/24 at 06:50 AM Central irregular and repetitious device registrations were beginning to cause anomaly warnings within our monitoring system.Rival5 support and network engineers soon began troubleshooting issues with customers that submitted a support request using our Rival5 Support Center.Our team has reached out to a shared ISP across customers for troubleshooting assistance and route identification into and out of their network, and we have also been in contact with network architects within our transit connectivity provider to troubleshoot paths and routes currently in use and identify any issues/make changes as necessary.We will update this thread shortly with more information.

Rival5 network engineers have been working with customers' primary ISP involved in the to/from transit between connected sites with endpoints deployed and our data centers. After communicating troubles and providing examples traffic and traces, Rival5 has observed stabilized device registration behavior.We will continue to monitor this situation closely throughout today and will confer with the affected ISP.