Rival5 experienced an outbound calling impairment affecting their RVoice Telecom Service due to issues with one of their origination and termination carriers. The incident lasted 1.2 hours and impacted customers' ability to make outbound calls, though emergency calling remained unaffected. The service was restored after Rival5 observed improvements in outbound call behavior and continued monitoring call setup and completions.
Rival5 is currently investigating an outbound calling impairment with one of our origination and termination carriers. Updates will be provided shortly. Emergency calling is unaffected at this time.
Rival5 has observed improvements in outbound call behavior across our customers' systems. We are continuing to communicate with our affected carrier for updates and resolution. We will keep this incident active and continue monitoring call setup and completions across the affected carriers' paths to and from our network.
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