Outage in Rivery

Facebook Source River Failures Due to Deprecated Metrics

Resolved Minor
September 27, 2024 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating an issue where some rivers with Facebook as a source as returning the error: “Facebook Error: An error description: (#100) The value must be a valid insights metric.” We are actively looking into this and will update on our findings. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/28/2024 11:48AM

This incident has been resolved.

MONITORING 3 months ago - at 09/28/2024 09:26AM

We have deployed a fix across all environments to address the river failures caused by Facebook's deprecation of certain insights metrics. We are currently monitoring the situation to ensure there are no further issues.

The next river run will automatically backfill the data for the failed runs, so no action is required from our customers at this time.

Thank you for your patience and understanding.

IDENTIFIED 3 months ago - at 09/27/2024 10:01PM

We have identified that the root cause of the river failures is because Facebook has deprecated certain insights metrics.

More details on the deprecated metrics can be found in Facebook’s changelog documentation: https://developers.facebook.com/docs/pages-api/changelog/

We are actively working to resolve this issue and will update you as soon as we have more information.

INVESTIGATING 3 months ago - at 09/27/2024 09:25PM

We are investigating an issue where some rivers with Facebook as a source as returning the error: “Facebook Error: An error description: (#100) The value must be a valid insights metric.”
We are actively looking into this and will update on our findings. Thank you for your patience and understanding.

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