Outage in Rivery

3rd Party: Salesforce Connectors are failing with "Cannot connect to Salesforce"

Resolved Minor
November 15, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference" We have contacted Salesforce Support, and they are actively working on resolving the issue. For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476 If you have any questions, feel free to reach out. Best regards Rivery Support team
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/15/2024 01:12PM

We are pleased to share that the issue affecting Salesforce Rivers has been resolved.
Salesforce has updated its status page to confirm that the incident has been closed on its end
( https://status.salesforce.com/generalmessages/1476 ) .

Our team has also verified that Salesforce Rivers in Rivery are now completing successfully without errors.

If you encounter any further issues or have any questions, please don’t hesitate to contact the Rivery Support Team.

Thank you for your patience and understanding.
Rivery Support

IDENTIFIED about 1 month ago - at 11/15/2024 10:32AM

We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"

We have contacted Salesforce Support, and they are actively working on resolving the issue.

For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476

If you have any questions, feel free to reach out.

Best regards
Rivery Support team

IDENTIFIED about 1 month ago - at 11/15/2024 10:29AM

We have identified that Salesforce rivers are failing with the error "'Cannot connect to Salesforce. Failure reason: http://www.w3.org/TR/html4/loose.dtd:31:2: error in processing external entity reference"

We have contacted Salesforce Support, and they are actively working on resolving the issue.

For more information, please refer to the Salesforce incident page: https://status.salesforce.com/generalmessages/1476

If you have any questions, feel free to reach out.

Best regards
Rivery Support team

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