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Outage in RM Technology

Issue syncing Azure / EntraId user source with SafetyNet

Resolved Minor
July 09, 2026 - Started 9 days ago - Lasted 7 days
Official incident page

Incident Report

There is currently an issue syncing Azure / EntraId user source with SafetyNet. Updates to user accounts will be delayed.

We have identified the root cause of the issue and are working to resolve as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/16/2026 02:09PM

The issue with syncing Azure / EntraID users within SafetyNet has now been resolved.

MONITORING 5 days ago - at 07/13/2026 09:31AM

The issue with syncing Azure / EntraID users within SafetyNet has now been resolved. If you continue to experience issues, then please raise this through your normal channels. We will continue to monitor the service for 24 hours.

IDENTIFIED 9 days ago - at 07/09/2026 03:05PM

There is currently an issue syncing Azure / EntraId user source with SafetyNet. Updates to user accounts will be delayed.

We have identified the root cause of the issue and are working to resolve as soon as possible.

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