Outage in Pagero Service
Pagero Online - Possible error in documents
Resolved MinorIncident Report
We discovered Oct 21, 2025 02:28:12 UTC that the StaticMapping service was incorrectly applying scripts to the wrong document types. This caused some documents to fail and others to be processed incorrectly. The issue only affected Pagero customers with multiple recipients and active enrichment scripts for different document types.
A stable release was deployed at Oct 21, 12:39:41 UTC and the previously failed documents have been successfully processed. We're still investigating to find any documents that may have been affected by incorrect mappings.
We apologize for the inconvenience and will share updates as soon as we have more information.
If you have any questions, please contact our Support team
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RESOLVED
6 months ago - at 10/22/2025 09:12AM
We discovered Oct 21, 2025 02:28:12 UTC that the StaticMapping service was incorrectly applying scripts to the wrong document types. This caused some documents to fail and others to be processed incorrectly. The issue only affected Pagero customers with multiple recipients and active enrichment scripts for different document types.
A stable release was deployed at Oct 21, 12:39:41 UTC and the previously failed documents have been successfully processed. We're still investigating to find any documents that may have been affected by incorrect mappings.
We apologize for the inconvenience and will share updates as soon as we have more information.
If you have any questions, please contact our Support team
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