Outage in Pagero Service

Pagero Online - Delays in Document Delivery

Resolved Minor

October 16, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating delays in document delivery in Pagero Online, first identified at 4:25 AM CEST. Our team is working to determine the cause of the issue and assess its impact. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/16/2025 12:41PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/16/2025 12:41PM

The delays in document delivery in Pagero Online have been resolved. Our investigation identified the root cause as a bug in a database that led to system slowness. All services are now operating as expected.

We are currently testing a permanent fix and will deploy it shortly to prevent recurrence.

Thank you for your patience and understanding.

If you have any questions, please contact our Support team

INVESTIGATING 6 months ago - at 10/16/2025 06:25AM

We are currently investigating delays in document delivery in Pagero Online, first identified at 4:25 AM CEST. Our team is working to determine the cause of the issue and assess its impact.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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