Outage in RoadSync
Issues with a 3rd party provider
Resolved Minor
August 17, 2023 - Started over 2 years ago
Official incident page
Official incident page
Incident Report
Due to an issue with a 3rd party provider you might experience issues sending Invoices via text. As an alternative we suggest sending invoices to an email. We are working with our partner and will provide an update at 9:00 PM EST.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/18/2023 10:43AM
This issue has been resolved.
MONITORING
over 2 years ago - at 08/18/2023 01:29AM
We are continuing to monitor. Next update will be when we have new information.
MONITORING
over 2 years ago - at 08/18/2023 01:01AM
As of 8:38 PM we see no more errors in our logs and our service is restored. We are awaiting on an official confirmation from our 3rd party provider that the issue is resolved. Next update will be at 9:30 PM or as soon as we have new information
IDENTIFIED
over 2 years ago - at 08/18/2023 12:33AM
Due to an issue with a 3rd party provider you might experience issues sending Invoices via text. As an alternative we suggest sending invoices to an email. We are working with our partner and will provide an update at 9:00 PM EST.
Latest RoadSync outages
Intermittent payment failures - about 1 month ago
Hardware Device Payment processing degradation - 2 months ago
Payments delayed - 5 months ago
Comdata checks not processing - 6 months ago
AWS Cognito issues - over 1 year ago
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